The toll free number is: 1-866-805-0990
The toll-free number is designed to be a central point of information contact for members and retirees.
When members contact the Call Center, they can connect with an interactive voice response (IVR) system that provides answers to a variety of important questions. They can get fast, concise and, in some cases, personalized information about loans, service credit, and location of consultation offices.
Customer service representatives are available every business day from 7:30 am to 5:00 pm to give the information that can't be found by using the IVR system.
Information is also available on the NYS Retirement System web site at www.osc.state.ny.us.